Home Run Help Desk



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	HRHDe Product Overview

	Category:	Completely Web Based

	Description:	Home Run Help Desk Enterprise (HRHDe), a three-tier Web-based work order system, provides state of the art ubiquitous help desk functionality. HRHDe is built using Microsoft SQL Server 2000 on the back end, Active Server Pages as the middle layer, and Macromedia Flash on the front end.

	Price:	See individual Product Pages

	Licensed Customers:	Unlimited (As supported by hardware)

	Licensed Technicians:	Unlimited (As supported by hardware)

	Free upgrades? If so, how long?:	Retail service packs are free for the first year.

	Upgrade costs:	HRHDe version upgrades are priced individually and can be purchased from Home Run Help Desk directly if available (after the first year).

	Locally installed software for customers:	Internet Explorer 6 or better plus free Flash player (automatically installed in client browser when the application is first run).

	Locally installed software for technicians:	Internet Explorer 6 or better plus free Flash player (automatically installed in client browser when the application is first run).

	Acceptable Servers:	Windows 2000

	Compatible Server Software:	Microsoft SQL Server 2000

	Acceptable Workstations:	Windows 2000 Windows XP Pro

	Features:	Client module Client solutions search Client ticket status Technician module Technician knowledgebase Administrator module Client & technician access control Reference numbers assigned Reporting/Statistics Customer history Customer email notifications Technician email notifications

	Customizable Features:	All aspects of the application can only be modified with the purchase of the application SDK.

	Source code available?:	Yes. Software Development Kit (SDK) is available for in-house development.