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HRHDe |
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Home Run Help Desk
Enterprise (HRHDe) |
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Web-Based Call Tracking/Help Desk for Internal IT Departments and
External IT Vendors. |
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What is Home Run Help
Desk Enterprise? We could say it is Web-based CRM for
internal IT departments and IT service vendors, but that's pretty
boring. We think our customers describe it best.
Here's what Jim from Anaheim, CA has to say about HRHDe: |
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Click
here to zoom |
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"One product has
definitely saved me time and eased my daily burden. It’s called
HRHDe or Home Run Help Desk Enterprise. It’s a Web-based call
tracking application that I use to increase my quality of service
to my clients.
What’s impressive about
this application is its ability send email notifications for each
ticket to a number of parties all at one time, such as the caller,
the client gatekeeper and the technician assigned to the call.
Best part about it is that I can update my tickets in the field
while I’m onsite with a client, rather than cue my database
entries for arriving back at the office.
For a small shop like
me, gaining a few precious moments back from my evening is just
what I needed!"
- Jim from Anaheim, CA |
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At the end of the day, HRHDe provides a boost in productivity as
well as a measurable decrease in help desk operational costs.
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Make or Buy? |
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Before making your choice for a ubiquitous (anytime, anywhere) tracking system,
consider that Home Run Help Desk, Inc. invested one year and over
$50,000 in the R&D of HRHDe. |
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Key Features |
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HRHDe is a three-tier enterprise call tracking system that is
built using SQL Server 2000 on the back end, Active Server Pages
as the middle layer and Macromedia Flash on the front end. |
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Architecture: |
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Microsoft SQL Server is dependable and scalable, |
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- HRHDe can accommodate 5000 or more active callers, |
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- Browse up to 100 active "open" work orders or
"calls." |
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- Enter duplicate callers in seconds with the Copy button. |
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- Auto email Welcome Letter to new callers. |
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Client Module: |
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- Clients/Customers can search for their own answers, |
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- View status of their call tickets, |
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- Submit new call tickets online. |
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Technician Module: |
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- Technicians can update calls assigned to them, |
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- Search the knowledgebase for solutions, |
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- Notify callers with updates via email. |
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Administrator Module: |
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- Administrators can create new users and logins, |
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- Run database activity reports and edit the database, |
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- Assign technicians to open call tickets, |
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- See and manage all calls in the database. |
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Contact Management (New!): |
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- Send email directly from HRHDe to callers, |
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- Select email content from letter template database, |
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- Email events automatically logged as solution text. |
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D Click
the links at the upper left to continue. |
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