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	HRHD Features Comparison

Feature	Description	Full	Express
PurchaseKey	Licensed to you for activating your Evaluation Copy	Yes	Yes
UniDesign	Application is contained all in one Microsoft Access .MDB file	Yes	Yes
SelectByStatus	Click the button to show all tickets with a particular status	Yes	Yes
TabAdd	Automatically add new values to the database by entering a value into a field and pressing Tab	Yes	Yes
QuickAdd	Click the [A] button next to a field to quickly add a value	Yes	Yes
QuickEdit	Click the [E] button next to a field to quickly edit displayed value	Yes	Yes
TicketTab	Contains the fields necessary for recording the basic information for a call ticket	Yes	Yes
SolutionTab	Enter or look up solution information for the ticket - keys on Issue Name field	Yes	Yes
SolutionsSearch	Click a button to view all current solutions for the displayed Call Issue Name	Yes	Yes
SolutionsZoom	Click a button to view the currently-selected solution in full screen mode	Yes	Yes
PrintThisTicket	Click a button to print the currently displayed ticket and its information	Yes	Yes
DevTools	The DevTools password provides access to database and designtime objects	Yes	No
SelectByDue	Click the button to show all tickets with a due date	Yes	No
SelectByIssue	Click the button to show all tickets for a particular issue	Yes	No
ReportsTab	Reports tab contains several of the most useful reports	Yes	No
NotifyCaller	Click a button to export a ticket for attaching to an email message	Yes	No
NotifyTech	Click a button to export a ticket for attaching to an email message	Yes	No
NotifyVendor	Click a button to export a ticket for attaching to an email message	Yes	No
SubjectTab	Associates a hardware, software or other product with a call	Yes	No
TechTab	Assign one or more technicians to the call ticket for servicing	Yes	No
VendorTab	Assign vendors to the call ticket and track their Issue IDs	Yes	No
InvoiceTab	Record hours and hourly rate for the ticket and print invoice	Yes	No
DefaultDesc	Automatically populates the Issue Description when an Issue Name is selected	Yes	No
AutoNote	Automatically log changes to call ticket values as they occur	Yes	No
PONoTab	Enter a PO Number to associate with the caller and the call ticket	Yes	No
NotesTab	Records internal notes regarding the call ticket	Yes	No
HistoryTab	Lists other call tickets in the database for the currently-displayed caller	Yes	No
Free Support	Free 90-day email-based technical support to answer most of your basic questions following purchase	Yes	No